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Front Desk Agent

Company: Benchmark Hawks Cay Resort 61 Hawks Cay Blvd
Location: Marathon
Posted on: September 21, 2022

Job Description:

Come be a part of something bigger!Benchmark - Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesnt love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more detailsProvide courteous guest service; respond promptly to guest questions, complaints or requests, with a friendly, genuinely hospitable and caring attitude. To make sure that every guest leaves the registration desk with a feeling of satisfaction.What you will have an opportunity to do:1. Be fully knowledgeable and competent in the Front Desk's standard operating procedures, covering all administrative and mechanical aspects of it's operations including, but not limited to: accurate operation of the Cash Register or Computer system (how to open folio's; how to manually post charges and credits; how to explain charges appearing on folio's to guests; how to make corrections and adjustments to guest accounts within the limits established by management; how to identify and use correctly the various departmental vouchers and guest checks and how to settle folio's). 2. Provide efficient handling of guest mail, messages and other guest services. To make sure arriving guests receive any messages "waiting" at registration time. To answer all telephones promptly and courteously.3. Become fully familiar with the resort's outlets and services available to the guests. To provide guests with accurate information on every aspect of the resort.4. To make sure that the front desk is stocked properly for your day, knowing where supplies are kept.5. Account for all receipts, paid outs and charge funds as specified.6. To keep guest room keys, and resort office, outlet, and vehicle keys, filed so that every guest room has a key and all other keys are accounted for.7. Understand and accurately operate all business office machines and PBX equipment.8. Perform Front Desk/Office posting and filing procedures as directed and assist other areas of the desk whenever possible. To stand properly, with a smile, whenever you are at the desk.9. Become fully familiar with the resort's seasonal and various package rates.10. Be capable of printing out the various Front Office reports, such as Cash Only lists and folio balance reports and know to notify the Front Office Supervisor on Duty, or the Manager-on-Duty of excessive charges to a guest or house folio, or of any suspicious actions by a guest or visitor.11. Become fully familiar with credit card and check cashing procedures as established in the Front Desk/Office Operations Manual.12. Maintain the Front Desk area and Lobby in a neat and orderly manner.13. Allow only authorized staff entrance to the Front Desk area.14. Become fully familiar with all resort policies and regulations and follow all procedures and regulations of the resort and Front Office.15. Provide training duties as requested by the Front Desk Supervisor on Duty or Front Office Manager.16. Provide other services and duties as requested by the Front Desk Supervisor or Front Office Manager.17. Become thoroughly familiar with the resort's FIRE AND OTHER EMERGENCYWhat are we looking for?Since opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay. Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort. This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:Teamwork We work together to achieve a common goal.Respect We care about the feelings and beliefs of others.Integrity We conduct our work and relationships in an honest and fair manner.Creativity We change what exists into something better.Excellence We want our resort to be iconic set the standard.Passion - We love what we do and it shows!In addition, we look for the demonstration of the following key attributes in our Crew Members: Caring Reliable Energetic Wow our GuestWHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts and Hotel Room Discount programs to provide additional incentives for choosing Hawk Cay Resort as the employer of your future.We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace. Ultimately, maintaining a safe environment is a team effort. Hawks Cay Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Keywords: Benchmark Hawks Cay Resort 61 Hawks Cay Blvd, Key Largo , Front Desk Agent, Sales , Marathon, Florida

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