Front Desk Agent
Company: Isla Bella Beach Resort & Spa
Posted on: August 6, 2022
Job Description Job Description Front Desk/Reservations Agents
are a dual role where responsibilities are for providing a
five-star welcome and departure experience to each guest; which may
start with the initial reservation and/or any over the phone
preparation(s) they need. Skills Greeting and thanking guests in a
sincere, friendly manner. Checking guests in on arrival and out on
departure. Posting charges to appropriate guest accounts.
Anticipating and addressing guests' needs, and resolving their
problems and complaints. Assisting guests with disabilities.
Operating switchboard and assisting with inquiries. Assisting the
reservations manager with taking reservations. Collaborating and
communicating with other internal departments to ensure guest
satisfaction. Complying with company procedures and safety
policies. Performing duties on a daily checklist. Qualifications:
-- High school diploma or suitable equivalent. -- 1 years Front
Desk Agent experience preferred. We offer great benefits and perks.
Medical, dental, vision, ancillaries, sister property hotel
discount, housing based on availability, and much more. Isla Bella
Beach Resort is a 5 star 4 diamond hotel located on its own private
island in the Florida Keys. We are located in Marathon, FL with 199
guest rooms, spa, marketplace, several restaurants, 10,000 sq. ft.
meeting space, and 5 pools. Check us out online at
islabellabeachresort.com and become part of the family today
Keywords: Isla Bella Beach Resort & Spa, Key Largo , Front Desk Agent, Sales , Marathon, Florida
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