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Front Desk Agent

Company: Isla Bella Beach Resort & Spa
Location: Marathon
Posted on: August 6, 2022

Job Description:

Job Description Job Description Front Desk/Reservations Agents are a dual role where responsibilities are for providing a five-star welcome and departure experience to each guest; which may start with the initial reservation and/or any over the phone preparation(s) they need. Skills Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities. Operating switchboard and assisting with inquiries. Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist. Qualifications: -- High school diploma or suitable equivalent. -- 1 years Front Desk Agent experience preferred. We offer great benefits and perks. Medical, dental, vision, ancillaries, sister property hotel discount, housing based on availability, and much more. Isla Bella Beach Resort is a 5 star 4 diamond hotel located on its own private island in the Florida Keys. We are located in Marathon, FL with 199 guest rooms, spa, marketplace, several restaurants, 10,000 sq. ft. meeting space, and 5 pools. Check us out online at and become part of the family today

Keywords: Isla Bella Beach Resort & Spa, Key Largo , Front Desk Agent, Sales , Marathon, Florida

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