Spa Front Desk Agent
Company: Isla Bella Beach Resort & Spa
Location: Marathon
Posted on: May 12, 2022
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Job Description:
Job DescriptionJob DescriptionThe Spa Front Desk agent's
responsibilities include front desk reception, greeting of all
guests, answering phone calls, assisting guests with questions
regarding spa services and products, booking all appointments,
checking the guest into the computer system, and charging for
services performed.
Skills · Properly open and close spa each day according to Standard
Operating Procedures.· Ensure that the check-in, check-out and
payment process is handled in accordance with company policy·
Utilize spa computers with skill and proficiency; document guest
information in electronic record as directed.· Answer the phone
promptly and use the guest's name throughout the phone
conversation; operate phone system accurately and efficiently.·
Actively promote the spa, treatments, services, sessions and
retail, as well as programs, promotions and/or discounts
available.· Ensure adequate stock of supplies and equipment; inform
management when stock is low.· Assist in all areas of spa operation
as requested by management.
Qualifications:· Minimum of 1 year of experience as a Customer
Service representative with proven sales.· Minimum of 1 year of
employment within a luxury resort or spa environment.
Isla Bella Beach Resort is a 5 star 4 diamond hotel located on its
own private island in the Florida Keys. We are located in Marathon,
FL with 199 guest rooms, spa, marketplace, several restaurants,
10,000 sq. ft. meeting space, and 5 pools. Check us out online at
islabellabeachresort.com and become part of the family today!
Keywords: Isla Bella Beach Resort & Spa, Key Largo , Spa Front Desk Agent, Sales , Marathon, Florida
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here to apply!
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