Front Desk Agent
Posted on: January 15, 2022
Come be a part of something bigger!
More than 10,000 dedicated employees around the world bring their
unique talents, expertise and experiences to work every day with
Benchmark. Our strength lies in our diversity , positive service
attitude and determination to succeed. Come be a part of our "Be
the Difference" culture, where every employee, at every level, in
every job strives to capture moments when they can provide
memorable, personalized service to our guests, coworkers, and
We are a strong believer in offering our employees Work-Life
Effectiveness through, practices, policies, and programs to help
our employees achieve success at both work and home. Here are just
some of the great benefits we offer:
+ Full Time employees have access to Medical and Dental insurance
to fit your needs
+ Benchmark University (You can grow both personally and
professionally through on-line webinars and self-study courses)
+ 401K match (Let us help you build your financial future)
+ Companywide Hotel Room Discounts (Who doesn't love to get
+ Paid Time Off
+ Employee Assistance Program (We are here to support you)
+ Employee family events (bring the kids!)
+ Partnerships and discounts with major retailers such as AT&T,
Verizon and Dish to name a few
+ Many more, please inquire for more details
Who are we?
Provide courteous guest service; respond promptly to guest
questions, complaints or requests, with a friendly, genuinely
hospitable and caring attitude. To make sure that every guest
leaves the registration desk with a feeling of satisfaction.
What you will have an opportunity to do:
1. Be fully knowledgeable and competent in the Front Desk's
standard operating procedures, covering all administrative and
mechanical aspects of it's operations including, but not limited
to: accurate operation of the Cash Register or Computer system (how
to open folio's; how to manually post charges and credits; how to
explain charges appearing on folio's to guests; how to make
corrections and adjustments to guest accounts within the limits
established by management; how to identify and use correctly the
various departmental vouchers and guest checks and how to settle
2. Provide efficient handling of guest mail, messages and other
guest services. To make sure arriving guests receive any messages
"waiting" at registration time. To answer all telephones promptly
3. Become fully familiar with the resort's outlets and services
available to the guests. To provide guests with accurate
information on every aspect of the resort.
4. To make sure that the front desk is stocked properly for your
day, knowing where supplies are kept.
5. Account for all receipts, paid outs and charge funds as
6. To keep guest room keys, and resort office, outlet, and vehicle
keys, filed so that every guest room has a key and all other keys
are accounted for.
7. Understand and accurately operate all business office machines
and PBX equipment.
8. Perform Front Desk/Office posting and filing procedures as
directed and assist other areas of the desk whenever possible. To
stand properly, with a smile, whenever you are at the desk.
9. Become fully familiar with the resort's seasonal and various
10. Be capable of printing out the various Front Office reports,
such as Cash Only lists and folio balance reports and know to
notify the Front Office Supervisor on Duty, or the Manager-on-Duty
of excessive charges to a guest or house folio, or of any
suspicious actions by a guest or visitor.
11. Become fully familiar with credit card and check cashing
procedures as established in the Front Desk/Office Operations
12. Maintain the Front Desk area and Lobby in a neat and orderly
13. Allow only authorized staff entrance to the Front Desk
14. Become fully familiar with all resort policies and regulations
and follow all procedures and regulations of the resort and Front
15. Provide training duties as requested by the Front Desk
Supervisor on Duty or Front Office Manager.
16. Provide other services and duties as requested by the Front
Desk Supervisor or Front Office Manager.
17. Become thoroughly familiar with the resort's FIRE AND OTHER
What are we looking for?
Since opening in 1984, Hawks Cay Resort has been seen as a leader
in the hospitality industry providing Great Service, for a Great
Stay. Today, Hawks Cay Resort is working to become widely
recognized and admired as a world class ICONIC resort. This is made
possible by the result of our Crew Members staying true to our
Vision, Mission, and Values. Specifically, we look for
demonstration of the following Values:
Teamwork - We work together to achieve a common goal.
Respect - We care about the feelings and beliefs of others.
Integrity - We conduct our work and relationships in an honest and
Creativity - We change what exists into something better.
Excellence - We want our resort to be iconic - set the
Passion - We love what we do and it shows!
In addition, we look for the demonstration of the following key
attributes in our Crew Members:
Wow our Guest
WHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?
Hawks Cay Resort is committed to providing a comprehensive benefits
plan that offers you choices for your physical, mental and
financial wellness, creating value in your most important
investment - you!For your physical and mental wellness we offer
competitive Medical, Dental and Vision Insurance programs geared to
you and your family's needs as well as Vacation/Holiday benefits.
For your financial wellness Hawks Cay Resort provides a wide array
of coverage, including Supplemental, Spousal and Child Life
Insurance and Short and Long-Term Disability. In addition, our
401(k) Savings Plan with matching funds, and discounts and Hotel
Room Discount programs to provide additional incentives for
choosing Hawk Cay Resort as the employer of your future.
We also look to support every Crew Member in a safe work
environment, Hawks Cay Resort has dedicated Leaders who will train
all Crew Member on safety awareness and prevent accidents in the
workplace. Ultimately, maintaining a safe environment is a team
Hawks Cay Resorts is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability,
veteran status, and other legally protected characteristics.
Benchmark Hospitality is an equal opportunity employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees. MAKE SOMEONE'S DAY, EVERY DAY
More than a slogan, our Be the Difference service philosophy drives
our way forward. Every employee, at every level, in every job
strives to capture moments when they can provide memorable,
personalized service to our guests, coworkers, ownership and
BUILD YOUR FUTURE
Benchmark University offers continuous learning for Benchmark
employees in every department and discipline. From webinars and
self-study courses to on-site training, conferences and
certifications, there are myriad opportunities to grow personally
SHOW YOUR COMMUNITY YOU CARE
Our commitment to service doesn't end when we leave work for the
day. We're actively involved in our own communities through a
company-wide service initiative, Hometown Hospitality: Caring for
Our Communities. Benchmark employees across the country and around
the globe are making a big difference for their neighbors.
Keywords: Benchmark, Key Largo , Front Desk Agent, Sales , Marathon, Florida
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