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Front Desk Agent

Company: Benchmark
Location: Marathon
Posted on: January 15, 2022

Job Description:

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity , positive service attitude and determination to succeed. Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

+ Full Time employees have access to Medical and Dental insurance to fit your needs

+ Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)

+ 401K match (Let us help you build your financial future)

+ Companywide Hotel Room Discounts (Who doesn't love to get away)

+ Paid Time Off

+ Employee Assistance Program (We are here to support you)

+ Employee family events (bring the kids!)

+ Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few

+ Many more, please inquire for more details

Who are we?

Provide courteous guest service; respond promptly to guest questions, complaints or requests, with a friendly, genuinely hospitable and caring attitude. To make sure that every guest leaves the registration desk with a feeling of satisfaction.

What you will have an opportunity to do:

1. Be fully knowledgeable and competent in the Front Desk's standard operating procedures, covering all administrative and mechanical aspects of it's operations including, but not limited to: accurate operation of the Cash Register or Computer system (how to open folio's; how to manually post charges and credits; how to explain charges appearing on folio's to guests; how to make corrections and adjustments to guest accounts within the limits established by management; how to identify and use correctly the various departmental vouchers and guest checks and how to settle folio's).

2. Provide efficient handling of guest mail, messages and other guest services. To make sure arriving guests receive any messages "waiting" at registration time. To answer all telephones promptly and courteously.

3. Become fully familiar with the resort's outlets and services available to the guests. To provide guests with accurate information on every aspect of the resort.

4. To make sure that the front desk is stocked properly for your day, knowing where supplies are kept.

5. Account for all receipts, paid outs and charge funds as specified.

6. To keep guest room keys, and resort office, outlet, and vehicle keys, filed so that every guest room has a key and all other keys are accounted for.

7. Understand and accurately operate all business office machines and PBX equipment.

8. Perform Front Desk/Office posting and filing procedures as directed and assist other areas of the desk whenever possible. To stand properly, with a smile, whenever you are at the desk.

9. Become fully familiar with the resort's seasonal and various package rates.

10. Be capable of printing out the various Front Office reports, such as Cash Only lists and folio balance reports and know to notify the Front Office Supervisor on Duty, or the Manager-on-Duty of excessive charges to a guest or house folio, or of any suspicious actions by a guest or visitor.

11. Become fully familiar with credit card and check cashing procedures as established in the Front Desk/Office Operations Manual.

12. Maintain the Front Desk area and Lobby in a neat and orderly manner.

13. Allow only authorized staff entrance to the Front Desk area.

14. Become fully familiar with all resort policies and regulations and follow all procedures and regulations of the resort and Front Office.

15. Provide training duties as requested by the Front Desk Supervisor on Duty or Front Office Manager.

16. Provide other services and duties as requested by the Front Desk Supervisor or Front Office Manager.

17. Become thoroughly familiar with the resort's FIRE AND OTHER EMERGENCY

What are we looking for?

Since opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay. Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort. This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:

Teamwork - We work together to achieve a common goal.

Respect - We care about the feelings and beliefs of others.

Integrity - We conduct our work and relationships in an honest and fair manner.

Creativity - We change what exists into something better.

Excellence - We want our resort to be iconic - set the standard.

Passion - We love what we do and it shows!

In addition, we look for the demonstration of the following key attributes in our Crew Members:

Caring

Reliable

Energetic

Wow our Guest

WHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?

Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts and Hotel Room Discount programs to provide additional incentives for choosing Hawk Cay Resort as the employer of your future.

We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace. Ultimately, maintaining a safe environment is a team effort.

Hawks Cay Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MAKE SOMEONE'S DAY, EVERY DAY

More than a slogan, our Be the Difference service philosophy drives our way forward. Every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, ownership and communities.

BUILD YOUR FUTURE

Benchmark University offers continuous learning for Benchmark employees in every department and discipline. From webinars and self-study courses to on-site training, conferences and certifications, there are myriad opportunities to grow personally and professionally.

SHOW YOUR COMMUNITY YOU CARE

Our commitment to service doesn't end when we leave work for the day. We're actively involved in our own communities through a company-wide service initiative, Hometown Hospitality: Caring for Our Communities. Benchmark employees across the country and around the globe are making a big difference for their neighbors.

Keywords: Benchmark, Key Largo , Front Desk Agent, Sales , Marathon, Florida

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