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Front Desk Agent

Company: Faro Blanco Resort
Location: Marathon
Posted on: January 8, 2022

Job Description:

Job Description Front Desk/Reservations Agents are a dual role where responsibilities are for providing a five-star welcome and departure experience to each guest; which may start with the initial reservation and/or any over the phone preparation(s) they need. Skills--

  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests' needs, and resolving their problems and complaints.
  • Assisting guests with disabilities.
  • Operating switchboard and assisting with inquiries.
  • Assisting the reservations manager with taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist. Qualifications: ---------- -- High school diploma or suitable equivalent. ---------- -- 1+ years Front Desk Agent experience preferred. We offer great benefits and perks. Medical, dental, vision, ancillaries, sister property hotel discount, housing based on availability, and much more. Faro Blanco Resort is a resort located on the marina with its own lighthouse overlooking the gulf. We are located in Marathon, FL with 125 guest rooms, 74 boat slips, coffee bar, restaurant, 2 pools, and over 10,000 sq ft. of indoor and outdoor meeting space. Check us out online at faroblancoresort.com and become part of the family today!

Keywords: Faro Blanco Resort, Key Largo , Front Desk Agent, Sales , Marathon, Florida

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