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PBX Operator

Company: Faro Blanco
Location: Marathon
Posted on: May 3, 2021

Job Description:

Job Description

The Telephone Operator is responsible for answering and routing phone calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

 Skills 

  • Operates multi-line equipment
  • Answers phones in a polite professional manner
  • Uses computer to verify identity/room number of guests being called
  • Directs calls to appropriate extension
  • Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
  • Provides accurate directions to hotel from major inbound locations
  • Answers questions regarding hotel functions and facilities
  • Transmits messages via computer, two-way radio and digital pager
  • Receives, processes wake-up calls, room service orders and guest requests
  • Performs wake-up call functions
  • Transmits messages via computer and facsimile machine
  • Serves as communication hub during Emergency Procedures
  • Monitors timelines of Service Recovery Logs
  • Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues
  • Provides standard directions to be provided to guests
  • If necessary, greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards
  • Fill in and support coworkers and team as needed to ensure efficient operation
  • Perform duties, special assignments and projects as requested by management

  Qualifications:  

  • High School diploma/GED or equivalent education/experience required.
  • 6+ months of customer service experience required.
  • Basic skills in Microsoft office and hotel property management systems as required.


Faro Blanco Resort is a resort located on the marina with its own lighthouse overlooking the gulf. We are located in Marathon, FL with 125 guest rooms, 74 boat slips, coffee bar, restaurant, 2 pools, and over 10,000 sq ft. of indoor and outdoor meeting space. Check us out online at faroblancoresort.com and become part of the family today!

Keywords: Faro Blanco, Key Largo , PBX Operator, Other , Marathon, Florida

Click here to apply!

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