Retail Sales Consultant

Company: Comcast
Location: Key Largo
Posted on: May 3, 2021

Job Description:

Xfinity Retail Store Summary:
Our XFINITY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences.

Position Summary:
Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer. Offered benefits.

Product & service offerings include:
XFINITY TV, Internet, Voice, Home, and Mobile

Core Responsibilities:

• Provide superior customer service with all customer interactions.
• Deep understanding of XFINITY products and services; effectively inform and educate customers.
• Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers lives.
• Understand XFINITY products capabilities and how they outperform the competition.
• Evaluate customers potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements.
• Position devices, mobile devices and 3rd party accessories as part of core product offering.
• Set high standard by meeting or exceeding sales & customer satisfaction goals.
• Support store operations including inventory, equipment transactions and payment activity.
• Thrive in a fast paced, high-energy, rapidly changing environment.
• Ensure the customer fully understands how to use XFINITY products and services including XFINITY Apps.
• Must be able to work a flexible schedule that includes evenings, weekends and certain holidays.
• Paid an hourly rate plus uncapped commission for your sales

Benefits: Medical, dental, vision, life, pet insurance, 401(k)

• Must have a high school diploma, GED or equivalent
• Must have prior customer service experience

Keywords: Comcast, Key Largo , Retail Sales Consultant, Other , Key Largo, Florida