Benchmark's company culture is central to our management
philosophy. The company's stated purpose is "to provide an
entrepreneurial environment where determined people dare to create,
share, and build futures.
To be the "benchmark" by which all others are judged takes
passion, courage, and dedication. We invite you to explore our
extraordinary offering of unique opportunities, all with a common
goal of providing an unforgettable journey.
Job Description Summary:
Performs all guest service duties in all areas of the marina
including Dockside Store, transient docks, fuel dock and boat
Provide exceptional service to the guests and visitors of Hawk's
Cay Resort and Marina.
Responsible for maintaining a courteous, friendly and helpful
attitude to the customers of the Dockside Store, marina and resort
Responsible for meeting and greeting transient boat owners as
they enter the marina; assist with docking, assignment of slip
space, check in procedures; provide assistance with power, water,
telephone and cable hook up, or any other related matter necessary
to achieve a professional, exceptional standard with boat owners
Enter sales transactions on the marina point of sale terminal
(cash register and marina Fuel Dock) using the correct procedures
for accepting cash, credit cards, room, villa, and slip charges,
and charges to city ledger and member accounts.
Must be proficient in computer use with ability to adapt to
property management, point of sale, and inventory control software
and entry of customer information into software.
Be knowledgeable of all activities offered at the Resort and
Marina: Fishing, diving, snorkeling, boat rides, sailing,
para-sailing, boat rentals, etc., along with the daily weather; be
knowledgeable about the Resort Restaurants and their locations and
hours of operation as well as other resort amenities and activities
including, but not limited to, the Dolphin program, gift shops and
Responsible for maintaining a warm, friendly, and courteous
manner with our customers, guests, and crew at all times.
Provide fuel service for vessels, record and accept payment,
maintain fuel log and reports. Maintain fuel delivery systems,
pumps, hoses, etc.
Check in and issue boarding passes for fishing charters.
Accept and confirm fishing charter reservations.
Receive, price, and stock, including rotating stock, all
merchandise in the Dockside Store.
Have knowledge of check out procedures for marina slip
Know the correct procedure for VHF radio use.
Restock the coolers and display shelves as required from back
Regularly check and maintain ice stock, as well as cooler
Make sure all display areas are neat and organized.
Insure that the cleanliness of the Dockside Store is maintained
to include cleaning counters and shelves as required, dusting, and
Be proficient on opening and closing procedures for the Dockside
Perform daily marina opening and closing procedures. Opening:
Inventory of all vessels in-house; raise flags, open fuel dock.
Closing: Lower flag, close fuel dock.
Responsible for answering all incoming phone calls promptly and
properly; directing the incoming call to the appropriate party
and/or taking a message and insuring the message is delivered.
Be knowledgeable of the procedures for transferring merchandise
to other Hawk's Cay departments or charging merchandise purchased
by other departments to "Staff" or "Promo", as appropriate.
Perform other such duties as directed by the Dockmaster and/or