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Professional Relations Representative(20 hours per week)

Company: Chapters Health Systems
Location: Marathon
Posted on: May 3, 2021

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.


  • Bachelor’s degree in Health Care Services or related field or an equivalent combination of education and experience
  • Minimum of two (2) years’ sales, marketing, professional relations and/or education training; experience in health care services or related field
  • Knowledge of hospice and Medicare/Medicaid payor sources preferred
  • Excellent communications (written and verbal) including public speaking experience and negotiation skills
  • Demonstrated ability to partner with internal colleagues and external providers to achieve best possible outcome for patients and families
  • Mobile Driver - Valid driver’s license and automobile insurance per Company policy
  • Must be willing and able to travel throughout the hospice’s service area
  • Able to manage time and contacts effectively to achieve desired outcomes
  • Ability to analyze data, identify access to care opportunities, and follow through on developed action plans
  • Ability to work unsupervised, exercise a high degree of discretion and independent judgment
  • Self-motivated and resourceful


  • Satisfactorily complete competency requirements for this position.

Responsibilities of all Employees:

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud      and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers, both formally and informally.
  • Participate in Quality Assessment Performance Improvement activities as appropriate for the position.

Job Responsibilities:

  • Cultivates, develops and enhances care relationships with hospitals, physicians, nursing homes, assisted living facilities (ALFs) and other community care partners.
  • Develops and implements monthly and quarterly care partner education plan in order to achieve goals set by the Organization.  Develops long-term business relationships resulting in an increased knowledge of Hospice, Home Health and Palliative Care services.
  • Develops an educational plan for implementation in the professional referral community, in conjunction with the Director of Professional Relations.
  • Establishes standards and quantitative measurements to monitor and evaluate the effectiveness of educational interventions.
  • Assists with the development of outcome monitors that evaluates the effectiveness of educational interventions.
  • Develops and maintains community care partner database for educational purposes in CRM system.  Utilizes CRM system for territory management completing all detailed documentation. 
  • Collects and monitors data of referral/admission patterns from all sources including physicians, social workers, discharge planners, hospitals, ALFs and nursing homes.
  • Promotes benefits of all appropriate Company programs and services with patients, families and community care partners.  
  • Develops working relationships with physicians, their office staff, discharge planners, social workers, and other potential referral sources.  Assists with face-to-face contacts with all referral sources.
  • Performs other duties as assigned.

Keywords: Chapters Health Systems, Key Largo , Professional Relations Representative(20 hours per week), Other , Marathon, Florida

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