Community Health Outreach Advocate

Company: South Florida Community Care Network LLC
Location: Fort Lauderdale
Posted on: February 13, 2026

Job Description:

Job Description Job Description Position Summary: The Community Health Outreach Advocate (CHOA) directly assists the Director of Community Health and the Community Resource Center Manager in advancing Community Care Plan’s mission to promote healthier communities. Through outreach and engagement activities, this position will assist community residents in linking to local resources that address Social Determinants of Health (SDoH) and improve access to healthcare. This position will engage with local and faith-based organizations representing Community Care Plan and through engagement with community members to improve their health and well-being while creating brand awareness of CCP in the community. Position duties will be primarily performed within the assigned service area. Essential Duties and Responsibilities: Assists community members in linking to local social service agencies that address SDoH, such as housing, utilities, food, and benefit programs. Accurately documents client interactions and referrals in the electronic. Responsible for building and maintaining positive working relationships with local social service agencies on behalf of CCP. Assists community residents with identifying and reducing barriers to accessing medical care. Communicates with community members the importance of preventive health care and managing chronic disease. Locates and engages CCP enrollers who are not currently engaged in preventive or prenatal care to identify and eliminate barriers, promoting linkage to care. In communities where CCP has membership, the CHOA works with the Concierge Care Coordination (C3), Customer Experience (CX) staff and the CCP member to navigate plan benefits, provider links and social services to reduce barriers and gaps in care. Models commitment to continuous quality improvement and assists CCP in projects and events as needed that address HEDIS care gaps. Identifies and verbalizes to CCP the culture, norms, beliefs, and preferences of their community to ensure CCP has a good understanding of each community’s unique needs. Maintains active communication with the Director of Community Health and the Center Manager on results of outreach efforts and requests assistance when needed. Promotes awareness of CCP’s Community Resource Center, both brick and mortar and the virtual site to the community. Identifies potential resources and events to promote on CCP’s Community Resource Center website and in the physical center. Monitors outreach outcomes and evaluates engagement data to support continuous improvement initiatives. Performs other related duties as assigned. This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: High School Diploma or GED with at least two years of relevant experience, which may include, but not limited to: customer service, non-profit organization, peer support, medical office, behavioral health, or substance use program. Demonstrated knowledge of and engagement with the local community preferred. Bilingual Required (English/Spanish) Basic computer proficiency and ability to document interactions in electronic systems. Skills and Abilities: Excellent communication and interpersonal skills, including active listening, the ability to speak using clear and plain language and resolving conflict when necessary. Demonstrates cultural awareness and provides respectful service to individuals from diverse backgrounds. Must be able to work in a fast-paced environment Skilled in maintaining good rapport and collaborative working relationships with team members. Ability to travel within the assigned community service area. Must be able to work safely in community environments and follow established safety protocols. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee may occasionally be required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic travel. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Background Screening Notice: In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants. Additional information is available at: ???? https://info.flclearinghouse.com

Keywords: South Florida Community Care Network LLC, Key Largo , Community Health Outreach Advocate, Healthcare , Fort Lauderdale, Florida