Creative Project Manager - IV
Company: The Judge Group
Location: Miami
Posted on: May 4, 2024
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Job Description:
Our client is currently seeking a
Creative Project Manager - IV
Additional Description Title- Creative Project Manager - IV / Sr.
Experience Specialist Location- Miami, FL
Duration- Long-term contract
JOB DESCRIPTION:
Targeted Years of Experience: 5-7 yearsResponsibilities:
Identifies opportunities to reimagine and revolutionize Customer
Experience across client products.
Participates in user research and observation of user tasks,
integrating these findings with business requirements to transform
the user's mental model into the concept.
Delivers service improvements to improve the customer experience
across client.
Influences business and technology partners to support and deliver
proposed improvements.
Uses Journey Net Promoter Score and other metrics to measure
improvements over time.
Participates in Customer Experience focus group sessions with
Business, Designers and Technology leaders.
Works across teams to continually eliminate unnecessary processes
and continually implement new ways to enhance Customer Experience
and to deliver tangible improvements.
Monitors and forecasts customer experience trends and impacts by
doing a market study and research across industry to bring insights
on new customer experience trends.
Understands customer journeys across various transactions and
identifies process gaps and opportunities.
Backlog management.
Requirements prioritization.
User story review and acceptance criteria writing.
Support test plan design for experience functionality.
Requirements gathering, evaluation and documentation for processes
and transactions.
Understanding of the process for releasing products, stakeholders
and negotiation with key partners in order to provide the best
outcome considering business constraints.
Analyze competitive benchmarking to seize new opportunities.MUST
HAVE SKILLS (Most Important):
Demonstrated active participation in Experience Teams framing and
solving challenging problems on multiple programs or shipped
products with a large user base.
Proven record of implementation of innovative efforts to improve
experience from concept to execution.
Experience with agile methodology and tools.DESIRED SKILLS:
A degree in CX Management.
Ability to digest and translate complex technical requirements into
intuitive experiences.
Experience with design tools like Figma, Adobe XD, and Adobe
Creative Cloud.
Experience with Smart Sheets and/or Google
Suite.EDUCATION/CERTIFICATIONS:
Bachelor's degree or equivalent work experience.
Five or more years of relevant work experience.
Keywords: The Judge Group, Key Largo , Creative Project Manager - IV, Executive , Miami, Florida
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