Front Office Manager
Company: Isla Bella Beach Resort & Spa
Posted on: August 5, 2022
Job DescriptionJob Description:Directly supervises all front
office personnel and ensures proper completion of all front office
duties. Directs and coordinates the activities of the front desk,
reservations, guest services, and telephone areas. Prepare monthly
reports and budget for front office department.
- Trains, cross –trains, and retrains all front office
- Evaluates the job performance of each front office
- Verifies that accurate room status information is maintained
and properly communicated.
- Resolves guest problems quickly, efficiently, and
- Updates group information. Maintains, monitors, and prepares
group requirements. Relays information to appropriate
- Works within the allocated budget for the front office.
- Conducts regularly scheduled meetings of front office
- Maximize room revenue and occupancy by reviewing daily status.
Analyze rate variance, monitor credit report and maintain close
observation of daily house count. Monitor selling status of house
daily. Ie flash report, allowance, etc.
- Prepare revenue and occupancy forecasting.
- Review and respond to Guest feedback forms on a daily
- Minimum of 5 years of hotel front desk management experience,
experience handling cash, accounting procedures, and general
- Preferable experience in a luxury resort
We offer great benefits and perks. Medical, dental, vision,
ancillaries, sister property hotel discount, housing based on
availability, and much more.
Isla Bella Beach Resort is a 5 star 4 diamond hotel located on its
own private island in the Florida Keys. We are located in Marathon,
FL with 199 guest rooms, spa, marketplace, several restaurants,
10,000 sq. ft. meeting space, and 5 pools. Check us out online at
islabellabeachresort.com and become part of the family today!
Keywords: Isla Bella Beach Resort & Spa, Key Largo , Front Office Manager, Executive , Marathon, Florida
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