Event Manager - Courtyard Marathon

Company: Courtyard by Marriott Marathon Florida Keys
Location: Marathon
Posted on: January 9, 2022

Job Description:

Responsible for all details regarding all groups and meetings in house, while servicing and being available to the clients while on the property. This position requires a high level of positive attitude with a strong belief in service; Responsible for the management of all aspects of the meeting department in accordance with hotel standards; Coordinates and details clients functions and maintains budgeted revenues through successful completion of clients functions; Directs, implements and maintains a management philosophy which serves as a guide to meeting staff.

Essential Functions: (Include the following. Other job related duties may be assigned.)
--- Maintain complete knowledge of:
+ Daily scheduled group functions, times, locations, amount of people and specified requirements.
+ Location of all hotel function space and names of rooms.
+ All styles of meeting and banquet room settings.
+ Correct maintenance and use of equipment.
+ All departmental/hotel policies and procedures.
+ All safety guidelines.
--- Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
--- Establish par levels for supplies and equipment. Complete requisitions to replenish shortages

or additional items needed for the anticipated business.
--- Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actualities against budget.
--- Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards.
--- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
--- Assign work in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and delegate these tasks.
--- Conduct pre-function meeting and review all information pertinent to set-up and service of group.
--- Monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
--- --- Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
--- Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable.
--- Coordinate group's requests for additions/changes to scheduled arrangements and in accordance with departmental standards.
--- Promote positive guest relations at all times.
--- Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
--- Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.
--- Work with Chief Engineer to establish a preventative maintenance program for equipment. Ensure that staff handle equipment safely and according to procedures.
--- Conduct a formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.
--- Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
--- Foster and promote a cooperative working climate, maximizing productivity and employee morale.
--- Complete and direct scheduled inventories.
--- Prepare weekly forecast of labor costs and expenses.
--- Conduct monthly departmental meetings.
--- Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services.

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