Senior Systems Analyst

Company: Moss
Location: Fort Lauderdale
Posted on: May 7, 2024

Job Description:

COMPANY OVERVIEW

Moss is a national privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the United States, Moss focuses on construction management, solar EPC, design-build, and public-private partnerships. The company's diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, K-12 and higher education, justice, solar energy and battery storage, and sports. Moss is ranked by Engineering News-Record as one of the nation's top 65 general contractors, and the #1 ranked solar EPC nationwide. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement and employee development. Its employees consistently rank Moss as one of the best places to work.

POSITION SCOPE AND ORGANIZATIONAL IMPACT

The Senior Systems Analyst role delivers support to end users in the organization on how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Senior Systems Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
• Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
• Conduct research into software application products and services in support of development and purchasing efforts.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Field incoming problem cases from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Perform hands-on fixes at the software level including configuring systems and applications.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Maintain and enhance performance of all new and existing software and applications across the organization.
• Identify and learn appropriate software applications used and supported by the organization.
• Coordinate with department heads to assess departmental application training needs and objectives.
• Post software updates, knowledge bases, and frequently asked questions resources on company SharePoint to assist in problem resolution.
• Provide guidance to junior members of the team.
• Manage vendor relationships to ensure that existing software and applications are supported appropriately as per agreed-upon SLAs.
• Manage the backlog of enhancements and improvements. Personal Attributes
  • Highly self-motivated and directed.
  • Ability to absorb new ideas and concepts quickly.
  • Good analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Very strong customer service orientation.
  • Excellent written, oral, interpersonal, and presentational skills.
  • Experience working in a team-oriented, collaborative environment. EDUCATION AND WORK EXPERIENCE
    • Minimum Bachelor's degree in computer science, information systems, or related field
    • Hands-on knowledge of and experience with enterprise and desktop applications
    • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
    • Broad knowledge of programming languages and techniques
    • Able to develop and interpret technical documentation for training and end user procedures
    • Knowledge of trends in technology relating to software applications
      • JOB TITLE: SENIOR SYSTEMS SUPPORT ANALYST/PRODUCT MANAGER
      • JOB LOCATION: FORT LAUDERDALE, FL
      • CLASSIFICATION: FULL TIME - EXEMPT - SALARIED
      • REPORTS TO: SENIOR SUPPORT MANAGER
        
        Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Moss, Key Largo , Senior Systems Analyst, Professions , Fort Lauderdale, Florida